Papers with conversational digital assistants
TaskDiff: A Similarity Metric for Task-Oriented Conversations (2023.emnlp-main)
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| Challenge: | Popularity of chatGPT and Llama 2 has led to a race to build custom task-oriented conversational assistants in enterprise domains like finance and retail. |
| Approach: | They propose a conversational similarity metric that uses different dialogue components to compute similarity. |
| Outcome: | Experiments on a benchmark dataset show that the proposed metric outperforms existing approaches and is more robust than previous approaches. |